FAQ

Frequently Asked Questions

Frequently Asked Questions

1. What makes you different from keyloggers and other computer monitoring software?

Instead of filling you with the usual "our software is the best" talk, we prefer to be honest with you. There are plenty of well developed keyloggers and computer monitoring software that have been on the market for more than 10 years. Although our application is relatively young and we may not have as many features as our competitors yet, we focus greatly on high quality of our product, building strong relationships with our users and ease of use. Computer monitoring software must be stable or else it will make using the computer a nightmare. Our goal is to create the most reliable and light-weight software which won't interfere in any way with what you do on your computer. Over years we plan to implement new monitoring features into GigaWatch and you'll be able to receive all future updates free of charge.

2. Tell me more about your company.

We're a small company of very agile software developers and security professionals. Being small allows us to develop software exactly as we see fit. It also allows us to listen to our users and implement features our users request. We are not a faceless corporation who's main goal is profit. We want You to fall in love with our application and we want it to make your life easier.

3. What do I pay for?

Item you purchase is the highly polished piece of software which allows you to record everything what happens on any computer you own. Recording process is completely invisible to the user. We've put a lot of effort into making GigaWatch stand out and offer the most satisfying user experience.
You pay for the product which will be constantly updated and you are eligible to download any updates we release completely for free. We may increase the price of the product in the future as we add more features to it. By securing your copy early, you save money and give us resources to work hard and make this application the best computer monitoring solution available.

4. Will GigaWatch work on my computer?

GigaWatch is designed for Windows® 7, Windows Vista® (including 64-bit editions) and Windows® XP computers.
We do NOT support Mac OS X. Sorry!

5. How much disk space will GigaWatch take?

The answer depends on many factors, such as how frequently you set GigaWatch to record screen snapshots and how many days you allow GigaWatch to record before automatically deleting old snapshots. Also, the amount of disk space needed depends upon how much the computer is used, just a few hours after school or in the evening, or a full 8-hour day.

We recommend 0.5 GB of available hard disk space, which would be enough for more than one week of recordings with the default settings.

6. Is GigaWatch like Internet filtering software?

No. We do not believe that filters are very effective. They too often don't catch the web sites you want to stay away from, and they often prevent you from visiting completely legitimate sites.

We believe that recording what people actually do is the best way to keep them from inappropriate sites. When people know they may be watched, they are much more careful about what they do.

7. Can I use GigaWatch and an Internet filtering program at the same time?

Yes. GigaWatch works independently from Internet filtering programs.

8. Can I install GigaWatch on someone else's computer?

You can only install GigaWatch on computers you own. Before installation, you must agree that you're installing it on the computer you own.

9. Can I monitor my spouse with this software?

You should NOT attempt to monitor your spouse, significant other or adult children with GigaWatch without the consent and knowledge of such persons. Doing so may violate local, state or federal laws and you could be subject to civil or criminal penalties.

10. Should I inform my employees or others that they are being monitored?

Yes. The GigaWatch software license agreement requires that you inform anyone you may monitor with GigaWatch products.

11. Can I use the information recorded with GigaWatch as evidence in a court of law?

We can not guarantee that you will be able to use the recordings in a court of law. A judge determines the admissibility of evidence on a case by case basis. You should assume that the information recorded would not be permitted as evidence.

12. Can GigaWatch be circumvented?

GigaWatch prevents unauthorized users from tampering with it's monitoring module by implementing Stealth Technology.

When installed in Stealth Mode, GigaWatch does not show up as an icon, does not appear in the Windows system tray, does not appear in Windows Programs, does not show up in the Windows task list, cannot be uninstalled without the GigaWatch password which YOU specify, and GigaWatch does not slow down the operation of the computer it is recording.

Remember to strip monitored users from administrator privileges. Skilled users with administrator rights can modify or uninstall practically anything in the system including GigaWatch.

13. How easy to install and use is GigaWatch?

We have designed GigaWatch to be very easy to install and use. Installation should take less than two minutes, and GigaWatch automatically begins recording. If you want to customize what GigaWatch records, then you can easily change the default settings.

14. Does GigaWatch come with money-back guarantee?

If GigaWatch does not perform as advertised, please notify us within 14 days of purchase. Our customer support staff is available 7 days a week, and we will do our very best to make sure the product performs properly. Assuming you have notified us within 14 days of purchase, if we are unable to resolve the issue within 3 days of your notifying us, we will refund your purchase price in FULL.

Please note that we do not provide refunds for simply changing your mind.

15. How soon can I get GigaWatch?

GigaWatch is available now for immediate digital download. From our site, you can purchase, download, install and begin using GigaWatch in less than 5 minutes, even if you download using a dial-up connection!

Click here to purchase and download GigaWatch now.